I need to initiate a refund for the order I placed.

Dissatisfied

1. We aim to always provide our customers with the most relevant and in-demand products. Our team spends significant time researching the market and trends, selecting items that not only reflect current consumer interests but are also highly anticipated and in demand.
2. Due to the costs and challenges faced by small businesses, we encourage all of our customers to carefully research and evaluate the product they are considering. If, after your research, you find that the product isn’t suitable for your needs, we suggest not finalizing the order.
3. Although we sympathize with your dissatisfaction, we must inform you that all sales are final, and refunds are not available, as the operational costs for your order have already been incurred.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • We understand that as a customer, you need to know exactly what you're getting before purchasing. That's why, as a small business, we ensure that the product information on our website is clear, precise, and complete. We make sure to include all the details, from materials and sizes to functionality and maintenance, to provide you with a full understanding of the product.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We always aim to offer detailed product information on our website so that our customers can make the most informed decisions. As a small business, we understand how important it is for you to know exactly what you’re purchasing. If you find the product is not what you're looking for, we kindly suggest not proceeding with the order.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • For a faster resolution of your replacement request, we ask that you send three pictures of the item from various angles to help us identify the issue and proceed with your replacement.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. If you do not receive your item within 30 days and it is not listed as delivered by the carrier on their website, you can qualify for a free replacement.
   
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.