Evaluating Unknown Fees

If you detect "firmly-fit" on your financial or billing statement

"firmly-fit" appears on your billing or bank statement when you buy an item from "firmly-fit" or it's parent company. It also appears when a subscription renews and when a family member buys an item from "firmly-fit" or it's parent company.

If you are still unable to determine the charge

Not sure where the charge is from on firmly-fit.com? Try checking if a different account was used for the purchase or if a family member made the purchase on firmly-fit.com.

1. In your email search bar, enter the words "Thank you for your purchase" or "Order summary".

2. Look for a receipt that corresponds to the charge on your billing or bank statement.

3. Look at the sender’s email address in the receipt and visit their website to ensure it’s correct. Example, "[e-mail]"

4. Go to the website of the store's domain and see if it matches one you recognize.

5. If you recognize the website:

   • Check the top of the website and click "Contact Us"
   • Go to the footer and click for "Submit a Ticket"

Contact firmly-fit Support

If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact firmly-fit Customer Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.