Understanding Unknown Charges

If you see "firmly-fit" on your billing or bank statement

"firmly-fit" appears on your billing or bank statement when you buy an item from "firmly-fit" or it's parent company. It also appears when a subscription renews and when a family member buys an item from "firmly-fit" or it's parent company.

If you still can't identify the charge

Can't find a matching charge at firmly-fit.com? Find out if you used another account to make a purchase or if a family member bought at item at firmly-fit.com.

1. Search your email for the words "Thank you for your purchase" or "Order summary".

2. Look for a receipt that matches the amount that you see on your billing or bank statement.

3. On the email receipt, identify sender of the email and check the domain's website. Example, "[e-mail]"

4. Visit the store's domain's website to see if you recognize the website.

5. If you recognize the website:

   • Check the top of the website and click "Contact Us"
   • Go to the footer and click for "Submit a Ticket"

Contact firmly-fit Support

If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact firmly-fit Customer Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.